Find the right help desk software for your team
Hands-on tests of help desk, shared inbox and live chat tools for support teams of 2 to 50 agents: setup time, AI reply accuracy and the true cost per agent.
Free tools for support teams
Staff your queue, score your surveys and set SLA deadlines. No signup, and nothing you enter is stored.
Support Staffing Calculator (Erlang C)Work out how many agents to schedule for your chat or call volume at a target service level.Open the calculatorNPS CalculatorTurn survey responses into a Net Promoter Score with the promoter, passive and detractor split.Open the calculatorCSAT CalculatorCalculate your customer satisfaction score and average rating from 1 to 5 survey ratings.Open the calculatorSLA CalculatorFind when a ticket is due within business hours, and check how often you meet your SLA.Open the calculator
How it works
Every help desk on this site is scored the same way.
- 1
One test inbox
A fixed set of 25 tickets for every help desk: billing, bugs, refunds, how-to questions, an angry customer and a few in other languages.
- 2
Measured, not described
Setup time to the first routed ticket, and AI suggested replies checked against a reference answer. Results join each page as its tools go through the inbox.
- 3
The real price
We price five agents with the features a small team needs, add-ons and AI fees included, and date every figure.
Browse by what you need
RankingsHelp desks ranked by category, team size and use caseFree toolsCalculators for support teamsReviewsOne hands-on review per vendorCompareHead-to-head comparisons of the tools people weigh against each otherAlternativesWhat to switch to, and why, for each major help deskGuidesPricing explained, setup how-tos and support metrics